1. Raising a complaint
Complaints can be submitted through the contact page. Include the company name, account email, issue summary, relevant dates, journey reference and preferred contact details.
2. What happens next
We will acknowledge the complaint, investigate the issue and respond with an outcome or next step.
Billing, privacy, security and service availability complaints may be handled by different internal contacts.
3. Data concerns
Privacy or data protection concerns should be clearly marked so they can be routed appropriately.